Incoming enquiry
Hi, how much is the facial treatment?
WebsiteInstagramWhatsApp
Enquiry received
Workflow first. AI second.
From first messageto booked appointment.
AI enquiry systems for salons and clinics. The customer who messages at 11pm gets an answer, not a wait.
JDN / ENQUIRY SYSTEMIncoming enquiry
Concept demonstration · Fictional workflow
Scroll to run the system ↓
Where opportunities get lost
She did not go quiet because she lost interest.She went quiet because nobody replied in time.
Salons and clinics run on messages that arrive faster than a small team can answer them — across WhatsApp, Instagram and your website, all at once.
- 01Messages arrive at 11pm, long after everyone has gone home
- 02You answer “how much is it?” twenty times a week
- 03Her details are scattered across three different chats
- 04Every booking gets written down a slightly different way
- 05Following up depends on somebody remembering
- 06You cannot see where each enquiry is up to
INBOXDETAILSFOLLOW-UP
What a slow reply costs
Put your own numbers in.The total is usually the surprise.
Messages across WhatsApp, Instagram and your website.
What one customer is worth on a typical visit.
Your honest guess at how many go cold before anyone answers.
The enquiry journey / 01—07
One message. A route that stays clear.
JDN / CUSTOMER MESSAGENEW MESSAGE
Message received
She asks how much the facial treatment costs. It is 11pm.
AI Enquiry HandlingService interestFacial treatment
Customer contactCaptured for handoff
Preferred timeWeekday afternoon
AppointmentRequest submitted
Staff handoffReview available
Follow-upActive when needed
Human controlAvailable now
01 / 07
Services
One inbox for WhatsApp, Instagramand your website.
AI Enquiry Handling
ANSWERED IN SECONDSAnswers the questions you get twenty times a week, using answers you have written and approved.
OutcomeBook the customer who messaged at 11pm — before she messages the salon down the road.
WhatsApp and Instagram both need Meta to approve your business account before they can be connected. Your website does not.
Lead Capture
KNOW WHAT SHE WANTSFinds out what she wants, when she is free and how to reach her, before anyone opens the chat.
OutcomeYour staff open the chat already knowing what she wants and when she's free.
Appointment Workflows
SHE PICKS A TIMEMoves her from “how much?” to a specific time your team can confirm.
OutcomeFewer messages between “how much?” and a confirmed slot.
Automated Follow-Up
NOTHING GOES COLDPicks the enquiry back up when it goes quiet, without anyone having to remember.
OutcomeThe enquiry that went quiet gets picked back up, instead of quietly going cold.
On WhatsApp, follow-ups sent more than 24 hours after her last message use templates Meta approves in advance.
Concept demonstration - not a client case study
See the full enquiry workflow.
This demonstration illustrates a possible workflow. Final systems depend on the business process, platform access and approved implementation scope.
Conversation
Hi, how much is the facial treatment?
I can help with approved treatment information and guide your appointment request.
Lead information
ServiceFacial treatment
ContactCaptured for staff handoff
Preferred timeWeekday afternoon
Appointment requestReady for review
Required details have been gathered before the request is passed on.
Staff notification
Enquiry ready for reviewContext, customer details and next action are available together.
Follow-up queue
Follow-up available when an action is still required.
Take over any chat, any time
Staff review availablePause, review or take over with the full enquiry context.
Where each enquiry is up to
01ENQUIRY RECEIVED
02SERVICE IDENTIFIED
03DETAILS CAPTURED
04APPOINTMENT REQUESTED
05STAFF NOTIFIED
06FOLLOW-UP ACTIVE
07TAKE OVER ANY TIME
How JDN Labs works
Understand first. Build with purpose.
- 01
Understand the workflow
Review how the business currently receives enquiries, collects customer details, handles appointment requests and performs follow-up.
- 02
Design the system
Identify where AI and automation can reduce friction without damaging the customer experience.
- 03
Build and test
Create the agreed workflow and test it using realistic business scenarios.
- 04
Launch and improve
Deploy the approved system and refine it based on actual operational needs.
Not every business process should be automated. JDN Labs focuses on areas where automation creates a clear operational benefit.
Why JDN Labs
You stay in control of every chat.
The system only ever says what you have approved, and hands the conversation back the moment it matters. Nothing is answered on your behalf that you would not have answered yourself.
- 01Where each enquiry is up to
- 02Nothing goes cold
- 03Take over any chat, any time
- 04Answers you've written and approved
Pricing
Published, so you don’thave to ask.
RM2,500setup
RM800per month
One-off build, then month to month.
RM1,500setup
RM500per month
First three clients only. Rate locked for 12 months.
Not a chatbot tool you configure yourself. A system built around your services, your prices, your opening hours.
Month to month. Cancel anytime.No lock-in past the build. If it is not earning its place, stop it.
Message us on WhatsAppFrequently asked questions
Straight answers about practical automation.
Systems that answer your customers' messages, capture what they want, guide them toward a booking and follow up when they go quiet — using answers you have written and approved.
RM2,500 to build, then RM800 a month. The first three clients pay RM1,500 to build and RM500 a month, locked for twelve months. Month to month after the build — cancel anytime.
Depends on how many services and questions we're covering. I'll give you a firm date before you commit to anything.
Potentially. Available integrations depend on the client’s account setup, platform access, API availability and approved project scope.
It stops and hands the conversation to you rather than guessing. You see the full context and take over from there.
No. It takes the repetitive part — the same questions, the same details, the same follow-ups. Judgment calls, sensitive conversations and exceptions stay with your team.
Month to month, cancel anytime. You keep everything we wrote for you — your service list, your prices, your approved answers.
The system can collect relevant details and guide customers toward an appointment request. Direct calendar booking should only be claimed when that integration has been implemented.
Message us on WhatsApp and tell us how enquiries reach you today. We look at your current process before proposing anything.
Start with the current workflow
Ready to stop losing the 11pm message?
Tell us how your business receives, answers and follows up with customer enquiries today. A real person reads it.